Experiences

My Professional Experiences and Achievements

Here you will find my career path, knowledge gained and achievements. To download the full resume (CV) please contact me using the dedicated Form.

Professional Experiences (from most recent):

Hewlett Packard Enterprise, Technology Architect – Presales consultant, Prague Czech Republic

  • Support sales and partners on the development, designing, configuring and describing technology solutions from HPE, Nimble and Aruba products (Enterprise Servers, Converged systems, Storage and network) to match the customer requirements, answering technical questions and helping to create proposals to answer customer RFPs or other tenders.

NNIT, SAN and Storage Administrator, Prague Czech Republic

  • Administering and managing Storage systems configuration and maintenance, troubleshooting, planning and directing upgrades, and testing operations to ensure optimum system functionality
  • Monitoring, fine-tuning and improving key business systems including SAN storages, Virtual SAN, NAS, and Brocade Switches.
  • Created and editing technical documentations.
  • Interacted with other departments in creating procedural methods to solve technical issues

IBM, SAN and Storage Administrator, Brno Czech Republic

  • Performing daily administration, monitoring and changes to customer’s SAN infrastructures.
  • Document client’s SAN modifications (IBM SVC, DS, XiV, Storwize and Brocade FC switches)
  • Handled project to improve SAN infrastructure and Compliance
  • Participated to the routine disaster recovery testing

Self-Employed, IT Consultant / E-commerce Owner, Luton United Kingdom

  • Installation and maintenance to Windows Servers / Clients, Wired / Wireless networks.
  • Designed, developed, and managed e-commerce website using Magento e-commerce platform.
  • Executed daily operations of e-commerce such as order processing, procurement, accounting.
  • Wrote and design product’s web pages and technical documentation.
  • Promote e-commerce website using Google AdWords Campaigns, to achieve best ROI and successfully increasing traffic and sales.
  • Handled all aspects of e-commerce business including client relations, scheduling, visual merchandising, sales, marketing, logistics, inventory control and post-sale support.

Unisys Ltd, IT Field Engineer, London United Kingdom

  • Maintained customer’s hardware, software, peripherals and performed necessary repairs, identified problems and resolved it in a professional and cost effective manner.
  • Responsible to secure IT equipment across several London sites for a government public order organization.
  • Successfully handled support requests, increasing first visit resolution, rate of the team.

SCC Ltd, IT Field Engineer / Desk side Support, Cambridge United Kingdom

Installed, relocated and performed onsite repairs to hardware, software, printers, networks and peripherals across several client’s sites.

  • Set up IT equipment and conference rooms in client’s offices.
  • IT Desk-side support for banking and financial clients.

Plasmon Data Plc, SAN and Storage Technical Support Engineer, Cambridge United Kingdom

  • Provided support, configured and tuned up Data storage robots libraries, NAS, DAS and SAN equipment (SAN, Switches, Storage Arrays, HBA, controllers)
  • Assessed storage customer needs and recommended appropriate products or solutions
  • Designed and wrote Service Manual for NAS system, to be used by Hardware engineer on the field.
  • Maintained internal testing lab.

Symantec Ltd., Product Support Analyst, Dublin Ireland

  • Provided technical support to large international customers on enterprise IT security solutions and Symantec firewall appliance systems.
  • Provided recommendation to customers on IT security setup.
  • Performed new software quality assurance tests

Xerox Europe Ltd, 2nd Line / Mentor Technical Support, Dublin Ireland

  • Provided international technical support on Xerox printers, scanners, and multifunction products.
  • Supervised and managed escalations, customer’s complaints and replacements.
  • Trained and assisted support agents with hands-on troubleshooting of products
  • Designed and implemented training documentation and knowledgebase.

SOLEI, IT Field Service Engineer Milan Italy

  • Installed and performed onsite repairs to hardware, software, networks, printers and peripheral equipment across several customer’s sites.
  • Designed, developed, and delivered client websites.

S.I.I. IT Field Service Engineer Milan Italy

  • Installed and performed onsite repairs to hardware, software, Dial-up systems, and peripheral equipment across several customer’s sites.
  • Developed graphics and layouts for Internet websites.
  • Prepared proposals for IT project and implemented it.
  • Cooperate with Internet Service provider providing technical assistance and web design.

Achievements:

Personal
  • Fluent Bilingual Italian and English, some knowledge of Czech.
  • Commitment – can work without supervision.
  • Demonstrated accuracy, attention to detail.
  • Team player, ability to work well in team environment.
  • Able to recognize client needs, and meet them.
  • Quickly learn procedures and methods.
  • Articulate and creative, offering innovative and practical solutions.
  • Good presentation skills also to non technical audience.
Business & Marketing
  • Proficient in all aspects of e-commerce.
  • Knowledge of SEO functions, ROI, Google AdWords and Analytics
  • Able to increase team’s technical performances and reduce costs by coaching team colleagues
  • Demonstrated ability to consistently meet deadlines.
  • Can work within a set budget and meet or exceed expectations.
  • Strong problem solving, Project Management, Office administration, Team building, Supervisory, Analysis and Reporting.
  • Coaching, Mentoring, Development of training material, documentation and presentation.